How do I make a return/exchange?

Click My Return/Exchange to start your return or exchange.

What is your return policy?

We accept returns within 30 days of your purchase, except for final sale items. Gift orders placed during the 2024 holiday season will have a return deadline of January 31st, 2025. Returned items must be unwashed and undamaged with original tags still intact. A prepaid label will be provided for your to return your items. We can issue refunds as store credit or to your original form of payment. For refunds to the original payment, the cost of the return shipment ($10.00) will be deducted from your refund for all domestic orders. Click My Return/Exchange to start your return or exchange.

All International sales are final, we do not currently offer international returns.

What is your exchange policy?

We offer free exchanges for US orders within 30 days of your purchase, except for final sale items. Gift orders placed during the 2024 holiday season will have a return deadline of January 31st, 2025. Returned items must be unwashed and undamaged with original tags still intact. You can set up an exchange order for a different size, color, or style, and a prepaid label will be provided for you to use to return your original items. Click My Return/Exchange to start your return or exchange.

When will I get my refund?

Refunds to the original payment method are typically processed within 5 business days of your return items arriving back at our warehouse. You will receive a confirmation email confirming your return has been completed.

How do I return a gift?

Click My Return/Exchange to start your gift return or exchange. We accept returns for any reason within 30 days of the purchase, and add an additional 15 days for gifts. The items must be unworn, unwashed and undamaged with original tags still intact. A return shipping charge of $10.00 will be deducted from the refund on any return shipments. You may return items received as a gift for a refund to the gift-giver or as an electronic gift card to use at RevTown. All refunds will be processed at the original price.

Can I get a refund on my gift card?

We do not offer refunds on gift cards.

How is your fabric made?

Revtown’s denim is produced at the greenest mill in the world, where clean denim manufacturing is top of mind. The mill takes a comprehensive approach to sustainability—its environmental practices and restrictions are the strictest regulations in the denim industry. And 100% of all waste is recycled into denim yarn or insulation for local housing.

Do you sustainably source your raw materials?

Our fabric is made with BCI-certified cotton, an initiative aimed at creating cleaner, sustainable cotton production. It ensures water is used efficiently, that the cotton’s soil meets high health standards, and protects rights for farmers

What is your dying process like?

Revtown’s denim is sustainably dyed using indigo, shrimp shells, orange peels, and nut shells. This process uses 30% less energy, 50% less water and 70% less chemicals than traditional dyeing techniques across the industry.

What about your factory?

Once the denim is produced, it's sent to our factory in Guatemala to be cut and sewn with our top-notch partners. Our factory provides a clean, safe environment for its employees—local workers, experts and artisans that take great pride in their work. And because our goods then travel to a final destination in the same hemisphere, we save on transit time, so it gets to you faster, and energy, which is good for the 🌎. 

What’s the best way to wash my jeans? 

To keep your denim looking fresh and without signs of wear, it’s best to wash your pants with only cold water. Turning them inside out, and a light cycle is recommended! 

Will my jeans shrink? How should I dry them?

To avoid shrinking, it’s best to tumble dry on very low heat (after a cold wash only) or hang dry. 

Our jeans are pre-shrunk! As it’s still common for cotton-based products to shrink slightly over time, but this should be minimal. 

Will my black jeans fade after washing them several times?

As it is normal for some fading to occur, we recommend washing on cold only with a specific dark wash detergent. Tumble dry low or hang dry only. 

Will the dye bleed when washing for the first time?

We absolutely recommend playing it safe and washing your jeans alone for the first wash to avoid any color transfer or discoloration of other garments.