FAQs & Help
Returns & Exchanges

How do I make a return/exchange?

Click My Return/Exchange to start your return or exchange.

What is your return policy?

We accept returns for any reason within 30 days of your purchase. The items must be unwashed and undamaged with original tags still intact. For all domestic return orders the cost of the return shipment, $4.99, will be deducted from your refund. If you are located outside of the United States, see "How do I make an international return?" below.

How do I make an international return?

For questions on international returns, please refer to the "International Orders" section of the FAQs.

What is your exchange policy?

We offer exchanges for the same item in a different color or size. For everything else, we will help you return your order and place a new order, complete with free shipping. We accept exchanges for any reason within 30 days of your purchase. The items must be unwashed and undamaged with original sewn in tags still intact. Exchange orders will not be charged for return shipping.

When will I get my refund?

Refunds to the original payment method are typically processed within 14 days. You will receive a confirmation email confirming your return has been completed.

How do I return a gift?

We accept returns for any reason within 30 days of the purchase, and add an additional 15 days for gifts. The items must be unworn, unwashed and undamaged with original tags still intact. A return shipping charge of $4.99 will be deducted from the refund on any return shipments. You may return items received as a gift for a refund to the gift-giver or as an electronic gift card to use at RevTown. All refunds will be processed at the original price.

Orders & Shipping

How do I track my package?

Check out the Track Your Order here.

Can I change my address?

If you notice an error in your shipping address please send us a text at 412-888-0020 within an hour of your order being placed. 

Can I cancel my order?

Send us a text at 412-888-0020 with your order number and we’ll do our best to cancel your order before it ships.

How long will it take to arrive?

With standard shipping, orders take between 5-14 business days to reach your door.

Do you ship internationally?

Yes, we ship to almost any country in the world. For any additional inquiries on international order, please refer to the "International Orders" section of the FAQs.

When will my order ship?

We typically process all in-stock orders within 24 hours. Domestic orders ship via USPS or FedEx.

Do you have order cut off times?

Yes, if you order by 4pm EST, the package will arrive in the stated timeframe (1 day, 2 days, or 3-5 days). If you order after 4pm EST, add a day to the time.

What kind of payments do you accept?

Apple Pay, Amazon Pay, Visa, Mastercard, American Express, Discover and PayPal.

Are your prices in dollars?

All listed prices are in USD.

International Orders

For any questions related to orders placed outside of the U.S, please refer to the International FAQs here.

For any additional support, please email us at support@revtownusa.com

Sustainability & Environmental Practices

How is your fabric made?

Revtown’s denim is produced at the greenest mill in the world, where clean denim manufacturing is top of mind. The mill takes a comprehensive approach to sustainability—its environmental practices and restrictions are the strictest regulations in the denim industry. And 100% of all waste is recycled into denim yarn or insulation for local housing.

Do you sustainably source your raw materials?

Our fabric is made with BCI-certified cotton, an initiative aimed at creating cleaner, sustainable cotton production. It ensures water is used efficiently, that the cotton’s soil meets high health standards, and protects rights for farmers

What is your dying process like?

Revtown’s denim is sustainably dyed using indigo, shrimp shells, orange peels, and nut shells. This process uses 30% less energy, 50% less water and 70% less chemicals than traditional dying techniques across the industry.

What about your factory?

Once the denim is produced, it's sent to our factory in Guatemala to be cut and sewn with our top-notch partners. Our factory provides a clean, safe environment for its employees—local workers, experts and artisans that take great pride in their work. And because our goods then travel to a final destination in the same hemisphere, we save on transit time, so it gets to you faster, and energy, which is good for the 🌎. 

Fit, Care & Everything Else

Where are your jeans made?

Revtown's denim is milled in Italy, constructed in Guatemala, designed and developed in the US and headquartered in Pittsburgh.

What is the fabric content of your products?

Our jeans are 92% cotton, 2% stretch, and 6% of the strongest polyester on earth - just like the stuff used in football uniforms and workout clothes.

Revtown shirts are made of 80% combed Pima cotton, 20% polyester.

When will you offer women's jeans?

We are actively developing our women's product, set to launch in the fall of 2019. Get more details and sign up for the waitlist here.

Can you explain your different fit & styles?

The Sharp fit is slightly tighter and sharper looking, meant for dates or the office. The Automatic fit is looser and more relaxed, meant for weekends and a more casual feel. Both are unbelievably comfortable, and you wear the same size in both.

How does your sizing tool work?

The tool takes our denim & shirt measurements and matches them to you based on height, weight and body type.

What is the best way to wash & dry Revtown products?

Cold water wash. Low heat dry.

Will my jeans shrink?

They are cotton, so if dried at high temperature, they will give about half of an inch, and return to their original size after worn.

How do your sizes compare to other companies?

We use standard sizing. See our sizing tool above for more information.

Do you have stores?

We do not have any retail outlets at this time.

What is a Revtown crate?

A Revtown crate is a box of four items, 2 jeans & 2 shirts. If you buy all four, we will give you a bonus t-shirt free of charge.

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